ANSWERS TO YOUR QUESTIONS
What Shipping Methods Are Used?
We use Australia Post to ship all orders unless you request us to ship via another method (additional costs may apply).
How Long Will It Take To Receive My Order?
All orders are shipped within 24 hours of receipt of payment. If you live on Australia’s east coast allow 2-3 working days. For the west coast & Tasmania allow 5 working days. NZ should take no longer than 7 days. International orders depend on where you live in the world, 7 – 10 days is the average.
Do You Ship Internationally?
Yes we do. We use Australia Post for international shipments unless you request us to ship via another method (additional costs may apply).
What Payment Methods Are Accepted?
We use Paypal for all orders – it is safe and secure. You can use your debit or credit card even if you do not have a Paypal account. Stockists are welcome to pay via EFT as well.
Is Buying Online Safe?
Online shopping is very safe. We use Paypal and secure credit card processing facilities for your orders, so your information is kept safe and secure. We also employ SSL to encrypt the information transferred between you and the site.
ORDERS AND RETURNS
How Can I Cancel Or Change An Order?
It’s best to check your order carefully before checking out. However if you do realise you have made a mistake please contact us immediately so we can sort it out for you.
Can I Return An Order?
If you are unsatisfied with your purchase you can return your order for replacement or refund within 2 days of receipt. However, the product must be in the original packaging and in new, unworn condition. Please contact us first to let us know you are returning an order.
Is There A Warranty On My Sunglasses?
Yes, we guarantee the frames free from any manufacturing defects for 12 months. We offer a replacement on return of the damaged goods (or emailed picture). We DO NOT guarantee for loss or accidental damages. The lenses are not covered as they are classified as wear and tear items. For details, please contact us.
How Do I Clean My Sunglasses?
Always use a micro fibre cloth. The pouch that came with your sunnies is perfect. In a pinch it’s best to use a soft tissue and some warm water. Don’t use your clothing as this is the guaranteed way to scratch the lenses!